Family History during the Pandemic

Our Virtual Helpdesk

While the Covid-19 epidemic prevents us from providing our Helpdesk at Manchester Central Library, we have set up a Virtual Helpdesk to provide remote support to those with Manchester or other research problems. We also have a series of short videos and hope you will find these helpful. To contact our virtual Helpdesk, click the button below to submit an enquiry to our virtual Helpdesk

"We may not be in the library but we are still running a great service"

Hints from the Helpdesk


Our Helpdesk at Manchester Central Library is closed for the time being, so our wonderful, friendly helpdesk volunteers have turned their attention to creating these free videos to help you with your research.

What can you discover in the 1911 census and how can you get the most out of the 1841 census? Find out more about the GRO records and the National Archives Research Guides, watch our presentation on DNA, organise your files on your computer and learn a lot about your digital legacy. Seasoned reserchers will also enjoy these videos from our helpdesk volunteers!

A New Pace

Our Virtual Helpdesk

"Changing Times" aptly describes life during the pandemic and our Helpdesk provision had to change in accordance with each change of regulation. Our Blog for October "A New Pace" sheds more light on what we provide and how our volunteers continue to provide help to family researchers.

"The Manchester and Lancashire Family History Society Help Desk closed on 16th March 2020 as a result of the first National Lockdown. At that time we established a Virtual Help Desk (VHD) in order to continue to assist members and non-members with their family history queries. We were also able to produce some useful videos which are posted on this website. As the situation eased later in the year we were able to operate a limited physical Help Desk at Manchester Central Library one day a week on a trial basis. This was only in operation for few short weeks before we were plunged into Lockdown #2 and this limited operation had to cease. We were never able to reopen the Help Desk again after that point. Now, as we head towards the June date set by the Government which suggests that we will be able to reopen we are busily working on a plan to enable this. At the moment however, we remain closed. Please continue to look at our website or Facebook page for further updates. Thank you for your patience. The MLFHS Help Desk team"

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